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Dartmouth-Hitchcock Medical Center realizes a 30% reduction in A/R days Within the first 12 months |
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“MedAssets’ revenue cycle solutions have made immediate and substantial impacts for DHMC’s revenue cycle. Operationally, MedAssets has provided our revenue cycle managers with a broader scope to work with, and as a result, a greater sense of accountability throughout the entire billing cycle. MedAssets’ workflow functionality and reporting capabilities have significantly improved accountability throughout the revenue cycle including managing errors, rejects and denials.”
– Kim Mender, Dartmouth-Hitchcock Medical Center’s Director of Revenue Management Operations
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Problem |
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Located in Lebanon, New Hampshire, Dartmouth-Hitchcock Medical Center (DHMC) is a modern tertiary care teaching hospital, research center and clinical facility. DHMC is internationally renowned, nationally ranked and regionally respected. They integrate high-quality patient care, advanced medical education and translation research to provide a full spectrum of healthcare.
- Licensed Beds: 342
- Modern Tertiary Care Teaching Hospital
- New Hampshire’s Only Academic Medical Center
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| Solution |
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In early 2005, DHMC made a strategic decision to redesign their existing revenue cycle processes. Their primary goal was to enhance their overall ability to process claims electronically and automate functions that were previously executed manually. DHMC sought an
electronic claims processing and
claims management system that would significantly improve their first pass percentage rates and their payor-payment time. In addition, DHMC wanted their revenue cycle provider to manage the entire claims and payor reconciliation process, freeing up IT resources to perform other critical hospital services. After an in-depth analysis of the revenue cycle solution market, DHMC selected MedAssets as their
revenue cycle solution provider.
- Improved first pass percentage rate
- Improved process workflow
- Reduced A/R days
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| Results |
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Since going live on MedAssets revenue cycle solutions in July 2005, DHMC’s billing cycle efficiencies and claims volume have increased without any increase in their revenue cycle FTE resources. DHMC has experienced a higher percentage of clean electronic claims, a reduction in A/R days and increased automation spanning the entire revenue cycle. DHMC’s Medicare A/R days are at 19 from 27 days – a 30% reduction, their Managed Care A/R days are at 33 from 40 – an 18% reduction, and their Cigna A/R days are at 22 from 30 – a 27% reduction. Aside from the financial improvements, DHMC has also improved the overall efficiency and effectiveness of their business due to the valuable insight and visibility provided by MedAssets reporting and analysis capabilities.
- Institutional clean claims rate is at 97%
- Professional clean claims rate is at 95%
- A/R day reduction averaging at 25%
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Improve your
Operating Margins
MedAssets improves
and sustains
operating margins
by 1.5% to 5%.
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Reduce the clerical expense in calling the insurance companies. Allow automated transactions to check on claims status. |
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